Shipping & Delivery Policy

1. Delivery Options

We offer the following delivery methods:

2. Delivery Areas

• Standard Delivery: Available across India via our logistics partner (Shiprocket). Most pin codes in India are serviceable.
• Instant Delivery: Available in select cities where Rapido/Porter services operate. Check availability by entering your pincode during checkout.
• Store Pickup: Available at NH360 partner stores. Select your nearest store during checkout.

3. Shipping Charges

• Shipping charges are calculated based on your delivery pincode and selected delivery mode.
• The exact shipping charge is displayed at checkout before you place the order.
• Store pickup is always free of delivery charges.
• We may offer free shipping promotions from time to time — check the website for current offers.

4. Order Processing

• Orders are processed within 1-2 business days after payment confirmation.
• Processing includes FASTag procurement from the issuing bank and packaging.
• Orders placed on weekends or public holidays are processed on the next business day.
• You will receive an SMS/WhatsApp notification once your order is dispatched.

5. Tracking Your Order

• Once dispatched, you will receive a tracking number and courier partner details via SMS and WhatsApp.
• You can track your shipment using the tracking number on the courier partner's website.
• For any tracking queries, contact our support team with your Order ID.

6. Delivery Delays

While we strive to deliver within the estimated timelines, delays may occur due to:

• Incorrect or incomplete delivery address provided by the customer.
• Customer unavailability at the time of delivery (courier will attempt re-delivery).
• Remote/hard-to-reach pin codes.
• Natural disasters, strikes, or other force majeure events.
• Courier partner operational delays.

Talonmind Technologies (NH360 FASTag) is not liable for delays caused by third-party logistics partners or circumstances beyond our control.

7. Failed Delivery

• If the courier is unable to deliver after 2-3 attempts, the package will be returned to our warehouse.
• We will contact you to arrange re-shipment (additional shipping charges may apply).
• If you no longer want the order, a refund will be issued minus the original shipping charges.

8. Damaged During Shipping

If your FASTag arrives damaged due to shipping:

• Contact us within 48 hours of delivery with photos of the damaged package and FASTag.
• We will arrange a free replacement at no additional cost.
• See our Return Policy for more details.