Return Policy

1. Return Eligibility

Due to the nature of FASTag products (each tag is linked to a specific vehicle registration number and activated with the issuing bank), returns are accepted only in the following cases:

• Defective / Damaged Tag: If the FASTag received is physically damaged, has a broken RFID chip, or is non-functional upon delivery.
• Wrong Tag Delivered: If the FASTag delivered does not match the vehicle class or bank selected during the order.
• Unactivated Tag: If the FASTag could not be activated by the issuing bank due to a system error on our end and remains in unused condition.

2. Non-Returnable Conditions

Returns are not accepted in the following cases:

• FASTag has already been activated and linked to your vehicle by the issuing bank.
• FASTag has been affixed to the windscreen or shows signs of use.
• The return request is made more than 7 days after delivery.
• Order was placed with incorrect vehicle details provided by the customer.
• FASTag was blacklisted by the bank due to customer's pending KYC or dues.

3. How to Initiate a Return

1. Contact our support team within 7 days of delivery via email or WhatsApp with your Order ID.
2. Share a clear photo of the FASTag showing the defect or issue.
3. Our team will review your request and respond within 24-48 hours.
4. If approved, we will arrange a reverse pickup or ask you to ship the tag back to our office.

4. Replacement

For eligible returns, we offer a free replacement FASTag. The replacement will be shipped within 3-5 business days after we receive and verify the returned tag. If a replacement is not possible, a full refund will be issued as per our Refund Policy.

5. Return Shipping

• For defective/wrong tags: Return shipping is free (we arrange reverse pickup or reimburse shipping cost).
• For change-of-mind returns (where eligible): Customer bears the return shipping cost.

6. Refund After Return

Once the returned FASTag is received and inspected, the refund will be processed within 5-7 business days to your original payment method. See our Refund Policy for complete details.