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Search for FASTag issues, track your tag delivery, or contact our support team.

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Track My Order

Check status of your newly ordered NH360 FASTag.

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KYC Update

Submit or update your KYC documents for full tag benefits.

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Replace Tag

Apply for a replacement if your tag is damaged or lost.

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Buy New Tag

Purchase a new NH360 FASTag for another vehicle.

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Frequently Asked Questions

How do I activate my NH360 FASTag?expand_more
You can activate your NH360 FASTag by downloading the official app or visiting our website. Log in with your registered mobile number, enter the Tag ID, and upload your vehicle's Registration Certificate (RC) to complete the process.
What documents are required for KYC?expand_more
As per RBI guidelines, you need to provide a valid ID proof (Aadhar Card, PAN Card, or Voter ID) and your vehicle's RC. For full-KYC wallets, additional address verification may be required.
My tag was charged twice at a toll. What should I do?expand_more
In case of a double deduction, you can raise a dispute directly through the NH360 app or website under the 'Transaction History' section. Provide the transaction details and toll plaza name, and our team will initiate a refund within 7-10 working days.
How can I recharge my NH360 FASTag?expand_more
You can recharge using UPI, Net Banking, Credit/Debit cards on our website, mobile app, or any third-party payment apps like PhonePe, GPay, or Paytm by selecting 'NH360 FASTag' as the issuer.

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